Mains-Fed Water Cooler FAQ
- Q1: How does a mains-fed water dispenser work?
- The water is first taken from the mains supply by an installed water line which is fed into the dispenser.
It is then filtered through an advanced filtration system.
The water is then purified and is then either chilled or boiled for use.
- Q2: Can mains-fed water dispensers be sited anywhere?
- A mains-fed water dispenser can be sited anywhere as long as a power supply is available and water supply is within EPDWA regulation range (see Q3).
- Q3: How far can mains-fed water dispensers be from the water supply?
- According to EPDWA guidelines, a mains-fed water dispenser should not be installed further than 20 metres (approx. 65 feet) away from a water supply.
The problem with siting a machine further away, is that the pressure for the water drops and makes the speed of dispensing slower.
- Q4: How long does it take to install a mains-fed water dispenser?
- On average, a Tami4 engineer will need approximately 40 minutes to fully install a water dispenser.
Some dispensers may take longer where additional work is required.
- Q5: Can I have a water dispenser relocated?
- Water dispensers can be relocated to other rooms or buildings.
However a charge will be made for the engineers’ time. This charge will vary depending on distance and time of relocation.
- Q6: I only have a small space - do you have a machine to cope?
- Tana Water’s Tami4 range comprises many different water dispensers so that all circumstances are covered.
The smallest water dispenser is the T6 which is:- H -35 cm x W – 29.5 x D 36cm
- Q7: Does a mains-fed water dispenser use a lot of electricity?
- All Tami4 mains-fed water dispensers are fitted with a computer processor that allows the “Energy Saving” feature to be activated. “Energy Saving” allows the dispenser to drop to a low power usage after approx. 1 hour of inactivity.
Once the dispense button is pressed the dispenser will return to normal power levels, and temperatures in the dispenser’s tanks will be fully recovered within 4 minutes.
During the sleep mode period the ultra violet lamp is activated periodically to avoid any danger of bacterial growth.
- Q8: How does a mains-fed water dispenser filter and purify the water?
- The Tami4 water dispensers use a combination of sub 0.5 micron filtration and ultraviolet light treatment in a 3 stage filtration process.
The water passes through a sediment filter, an activated block carbon filter and a 0.5 micron filter. This filter removes chlorine; rust; cryptosporidium cysts; volatile organic compounds; and helps to reduce limescale. The purification process leaves the water free of bad tastes and odours.
Finally, an Ultra Violet lamp kills 99.9% of bacteria and inactivates many viruses. Tami4’s 11 Watt UV lamps have the benefit of killing pathogens, without adding any chemicals to the water.
The result is great tasting water that can be chilled or boiled.
- Q9: Can I make tea or coffee with the water dispenser?
- The hot button on Tami4 dispensers is perfect for making coffee and our unique extra hot button boosts the temperature further to ensure that the hot water is perfect for making tea.
- Q10: What are the benefits of mains-fed over bottled water?
- Mains-fed water coolers have a number of advantages over bottled water coolers:
- Considerably less expensive to run
- Superior water quality and more hygienic
- Less environmental impact (reduces your carbon footprint)
- More reliable - you never run out of water!
- No storage problems
- Q11: How much will I save if I switch from bottled water coolers to mains-fed water coolers?
- The following shows the huge cost savings that can be made by switching from bottled water coolers to Tami4 mains-fed water coolers:
Bottles used per month2
Approx. cost saving18%Bottles used per month2.5
Approx. cost saving25%Bottles used per month3
Approx. cost saving35%Bottles used per month3.5
Approx. cost saving40%Bottles used per month4
Approx. cost saving45%Bottles used per month4.5
Approx. cost saving50%Bottles used per month10
Approx. cost saving70%The above figures are based on the following average bottled water costs:
Bottle Price£6.50
Monthly Rental£6.50
Monthly Sanitisation£5.00 - Q12: How can I order Tami4 products?
- Machines and consumables can be ordered by telephone, e-mail, fax or post - see the Contact us page for details.
You can also complete a simple order form on this website - see the Products page for details.
Later in 2009 we also hope to provide a new on-line shop on this website.
Tami4 water dispensers for your home can be purchased on-line:
- Q13: Can I rent as well as buy a Tami4 machine?
- Yes, we offer our customers the option of renting or purchasing our water coolers / dispeners.
- Q14: If I rent a machine, is there a minimum length of contract?
- Yes, if you decide to take out a rental/lease on the machine, rather than purchase one, the minimum length of contract is 36 months.
- Q15: How am I billed?
- Customers are billed either quarterly or annually in advance.
The invoice payment terms are 30 days from issue of invoice.
- Q16: How often are the machines serviced?
- The servicing of the machines takes place every 6 months.
This is carried out by our own factory trained engineers.
Regular servicing ensures that your water dispenser is working to its optimum ability. Filters within the dispenser are recommended to be changed every 6 months.
More information on our fully inclusive servicing may be found here.
- Q17: Do I have to supply water to my workforce?
- Under regulation 22 of the Workplace Health, Safety and Welfare - 1992 states that “An adequate supply of wholesome drinking water shall be provided for all persons at work in the workplace.”
If you have any further questions, please contact us and we will be pleased to answer them.
